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Regular technical support at SPEED-IX is provided on an office hours basis from 09:00 to 17:00 CET, Monday through Friday. The normal communications channel for technical support is email to support

Emergency 24x7x365 Support

An 24-hour support hotline is available on +31(0)887378300 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including: SPEED-IX critical system failures causing loss of service to members Emergency out-of-hours access to SPEED-IX cages for members who house routers there If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.

Technical Support Summary

Phone: +31 (0) 88 737 83 99
Hours: 09:00 to 17:00 CET, Monday to Friday
24h Emergency: +31 (0) 88 737 83 00