Regular technical support at SPEED-IX is provided on an office hours basis from 09:00 to 17:00 CET, Monday through Friday. The normal communications channel for technical support is email to Technical Support
Emergency 24x7x365 Support
An 24-hour support hotline is available on +31(0)88 737 83 99 for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including: SPEED-IX critical system failures causing loss of service to members Emergency out-of-hours access to SPEED-IX cages for members who house routers there If there is no immediate answer from this phone, please leave a message and it will be attended to immediately.